Jurni is building the personalized internet.

We help ecommerce brands turn every ad click into a tailored funnel—generated with AI based on who the customer is and where they came from. Instead of static landing pages, brands launch dynamic, personalized experiences that drive higher conversion, stronger ROAS, and smarter learning across campaigns.

We believe personalization shouldn’t take weeks of dev time or guesswork. Jurni makes it instant, scalable, and performance-driven.

We’re backed by top investors, work with leading ecommerce brands, and are growing fast. This is your chance to join early, move fast, and help shape the future of the post-click experience.

About the Role

We’re hiring a Customer Success Manager to lead relationships with fast-growing ecommerce brands.

You won’t just be answering questions or giving walkthroughs — you’ll be a strategic partner helping DTC founders, marketers, and growth teams drive real performance. You’ll guide them through setup, optimization, and expansion, ensuring they get the most out of Jurni’s AI-powered funnel engine.

If you’ve worked with ecommerce brands before (agency-side or in-house), know how to talk CRO, ROAS, and LTV, and love turning insights into action, you’ll thrive here.

What You’ll Do

• Own onboarding: from kickoff to launch, make sure brands go live quickly and hit time-to-value fast

• Drive funnel success: coach customers on funnel strategy, ad-to-page alignment, A/B testing, and creative optimization

• Be the marketing brain: act as a strategic partner who understands their goals and translates them into real, measurable outcomes

• Monitor customer health: set up dashboards, track adoption, and surface expansion or retention risks early

• Bridge product and customer: collect feedback, advocate for needs, and help inform our roadmap

• Build repeatable systems: improve our onboarding playbook, internal workflows, and customer templates

How We’ll Measure Success

• Customers launch quickly and reach key milestones

• Funnels deliver improved conversion, ROAS, and engagement

• Retention and expansion metrics are strong across accounts

• Customers see Jurni as a critical part of their growth engine

• Feedback from your accounts meaningfully shapes product direction

What We’re Looking For

• 2–5 years in Customer Success, Account Management, or Growth at a SaaS company, ecommerce brand, or agency

• Strong understanding of ecommerce KPIs like ROAS, CVR, AOV, and LTV

• Clear communicator who builds relationships and simplifies complexity

• Organized and proactive, with strong project management instincts

• Comfortable analyzing performance data and making recommendations

• Self-starter who thrives in a fast-paced, startup environment

Bonus Points

• You’ve worked in an ecommerce brand or agency

• You know your way around Meta Ads, Google Ads, Shopify, or similar

• You’ve built or used funnels before and know what makes a good one work

Why Join Us

• Join a small, high-ownership team shaping a new category

• Help build something brands actually love and use

• Work closely with founders, designers, and engineers—no silos

• Competitive compensation + early team equity

• Office in Tel Aviv with a fast-moving, no-BS culture

What You’ll Get:

• Early-stage equity with real upside

• Competitive salary

• Founding-level impact and ownership

• The chance to build a category-defining product from scratch

• A culture of speed, iteration, and obsessive customer focus

Don’t meet every single requirement?

No problem. If you’re excited about this role but your experience doesn’t align perfectly with everything listed—we still encourage you to apply. We’d love to explore how you might be a fit at Jurni.